As Gefen continues to expand its presence worldwide, we are seeking a highly experienced and driven Head of Customer Success to be in charge of all company’s strategic Enterprise accounts worldwide.
You will lead a team of account managers and project managers, each responsible for various enterprise accounts from the moment they’re signed, following by their entire life cycle within Gefen’s platform.“The right” candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs and ability to lead both our customers and Gefen to mutual business success.
This position is quota carrying.
Lead Enterprise Account Managers and Project Managers Teams
Drive customer success outcomes (renewal, expansion, product adoption and referability)
Serve as the primary client contact and advocate for day to day and escalated issues and requests.
Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation, and containment, as well as performance measurement.
Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or exploit.
Be the primary interface channel between Customer Success, Product, and R&D.
5+ years of experience in managing and leading customer-facing organizations supporting Fortune 500 companies
Proven track record of generating continuous growth and establishing long-term partnerships with clients.
Proven ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
Strong technical orientation and ability to work with complex technical products
Proactive by nature. Go above and beyond to serve as a trusted advisor to your customers.
Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
English fluency both verbal and written are a must
Willingness to travel across the globe :)
Experience working with SaaS/Cloud accounts
French \ Spanish \ Italian fluency
Changing the game takes talent. Yours.
We're so excited to show you what we're building...