Gefen Head of Customer Success

As Gefen continues to expand its presence worldwide, we are seeking a highly experienced and driven Head of Customer Success to be in charge of all company’s strategic Enterprise accounts worldwide.

THE OPPORTUNITY

You will lead a team of account managers and project managers, each responsible for various enterprise accounts from the moment they’re signed, following by their entire life cycle within Gefen’s platform.“The right” candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs and ability to lead both our customers and Gefen to mutual business success.

This position is quota carrying.

what you'll do?

  • Lead Enterprise Account Managers and Project Managers Teams

  • Drive customer success outcomes (renewal, expansion, product adoption and referability)

  • Serve as the primary client contact and advocate for day to day and escalated issues and requests.

  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation, and containment, as well as performance measurement.

  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.

  • Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or exploit.

  • Be the primary interface channel between Customer Success, Product, and R&D.

YOUR SKILL SET

  • 5+ years of experience in managing and leading customer-facing organizations supporting Fortune 500 companies

  • Proven track record of generating continuous growth and establishing long-term partnerships with clients.

  • Proven ability to develop and maintain C-level relationships where you are recognized as a trusted advisor

  • Strong technical orientation and ability to work with complex technical products

  • Proactive by nature. Go above and beyond to serve as a trusted advisor to your customers.

  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously

  • English fluency both verbal and written are a must

  • Willingness to travel across the globe :)

NICE TO HAVE

  • Experience working with SaaS/Cloud accounts

  • French \ Spanish \ Italian fluency

IS THIS A PERFECT FIT OR WHAT?

Changing the game takes talent. Yours.
We're so excited to show you what we're building...

Only the following file extensions allowed: png, gif, jpg, jpeg, doc, docx, pdf, pages, pptx

Thank you for your application.

thank you

We appreciate your time.